(4.9) Overall Rating
Had a flat tire while in my Enterprise rental car on the way from NY to SC. Found out the hard way that my Mitsubishi Outlander doesn't even have a spare. Called Enterprise roadside assistance, and they informed me that the closest branch was closed (which I expected since it was 8 at night). BUT, since there was a branch open 55 mi away at the airport, that they would have the car towed and an Uber to pick me up from the gas station and take me to the airport... at 9 at night. So they dispatched the tow truck and sent me a link to request an Uber. The confirmation message said the tow company would be arriving in 90min. Chuck called less than 5 min after I received the confirmation and made sure we were safe. He stated he'd be to us in 15 min. He was there in 10. So... Suprise, there weren't any Uber drivers at 9pm on a Tues wanting to make a 110 mi round trip to take us to Greensboro airport. So I called back roadside after Uber timed out "looking for drivers". Then they tried Lift... no luck. Mind you about an hour has passed by this point. Then they tell me they've dispatched another tow truck to pick up a car at the airport and bring it to me. This will "only be about an 80 min wait, sir," as the Enterprise rep tells me not to worry. Well, I called back after 30 min to ask for the name of the tow company bringing me my replacement car so I could get an ETA as Chuck had been waiting for over an hour in this parking lot with me and my feonce. When I finally got someone to try to look it up, they informed me that the second tow company hadn't actually even been dispatched yet. Chuck refused to let us stay in the lot and towed us to a motel on his own dime. He went above and beyond staying with us and ensuring that we wouldn't get stranded despite Enterprise completely dropping the ball. I highly recommend this company not just for their professionalism and ability but also for the owner's upstanding morals and willingness to do the right thing. All while refusing to take any form of payment from us. Thanks Chuck, the world would be a lot easier if more businesses were ran by people like you. We are forever grateful.
Shout out to Chuck’s Towing and their new location in Toast, NC. They are located in my grandparent’s old home, the home my mother grew up in and gave us a tour and these T-shirts! Really nice people!
Someone wrecked in our front yard and took down our mailboxes. Chuck’s towing was fast to help us remove the vehicle. He also replaced our mailboxes and was great to work with. He and Melissa were super friendly and nice. We will definitely cal him again if we need help!
This is an amazing company. Not only do they have the towing service, they also move cargo of any types. I used them to move stuff off my property to a storage facility. They showed up on time with 4 trucks and a trailer. The first thing I noticed was the equipment. The trucks were immaculately clean and you can tell they take pride in their fleet. The owner and staff were extremely professional. They took extreme care and was very very efficient. To be totally honest I have never seen such an outfit and was truly in awe of them. Their service is 2nd to NONE. I will use them whenever I can. YOU SHOULD TOO!
Thank you Ryan, I am glad that we could provide assistance to you. We strive to provide excellent service to our customers and keep our equipment clean and well maintained. Our goal is to have this same kind of response from all of our customers. We appreciate you taking the time to leave a review as there is no better advertisement like word of mouth.
The best towing place around hands down!! Chuck and his employees are all so amazing and they always go above and beyond to help you with your needs. The office lady Melissa is Fantastic and so amazing she always answers and responds back so quickly. They have great liquidation sales also. So if you need a tow Chick is your guy!!
Thank you for your review Tammy, we appreciate your continued support at our auctions. I am always willing to help in any way that I can to make every transaction a smooth one. It has been a pleasure getting to know you and building a friendly relationship with you guys.
Purchased a 2022 f550 rollback from Chuck’s.The sale went great.The staff was friendly and very helpful on making my trip from Mississippi so easy.I would recommend these guys to anyone.The owner and secretary was the greatest at making me feel at home.May the blessings of God be with these guys and their business be fruitful and multiple..
Thank you for the review Derrick, it was a pleasure doing business with you and glad that we could make your trip and purchase a pleasant experience. I hope that you will enjoy your truck and that your business will be prosperous. May God bless you and keep you safe as well.
I’ve dealt with Chuck and his employees both on the billing and receiving end of business. They are always above and beyond in their customer service and honesty. Highly recommend.
Thanks again for driving an hour to help us after 4 hours on the expressway 👍 you made a bad experience into a better one. Chuck / Melissa were very very helpful and nice to be around. Thanks again 😃👏
Thanks for helping us on Easter Sunday with our flat tire. And thanks for the area info. Thank you again
What a great service! Called early one morning to have my Jeep towed and they were here (30-45mins away) quick and the guy towing was courteous and helpful. I will use them again and I highly recommend you call them when you need a tow.